pisabet FAQ
Everything You Need to Know

The minimum deposit at pisabet is ₱100 for most payment methods, including GCash and PayMaya. Some bank transfer options may have a slightly higher minimum due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification steps as part of our security protocols. All deposit amounts are in Philippine Peso (PHP).

Deposits via GCash and PayMaya are typically credited to your pisabet account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and a few hours depending on the bank's processing time and whether the transfer is made during banking hours. If your deposit has not reflected after two hours, contact pisabet support via live chat with your transaction reference number and we will investigate promptly.

pisabet does not charge any fees on deposits from our side. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. For example, some bank transfers carry a small inter-bank transfer fee. We recommend checking with your payment provider before initiating a deposit. GCash and PayMaya transfers to pisabet are generally free of charge on the player's end.

No. pisabet requires that all deposits come from a payment account registered in your own name. Third-party deposits — using another person's GCash, bank account, or e-wallet — are not permitted. This policy is in place to protect players from fraud and to comply with anti-money laundering regulations. Deposits from third-party accounts may be reversed and the associated pisabet account may be suspended pending investigation.

GCash and PayMaya withdrawals are typically processed within 1 to 3 hours during business hours. Bank transfers to BPI, BDO, and Metrobank accounts generally take 1 to 3 business days depending on the bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. pisabet aims to process all withdrawal requests as quickly as possible — our target is same-day processing for e-wallet withdrawals submitted before 6:00 PM.

The minimum withdrawal amount at pisabet is ₱200. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. There is a maximum withdrawal limit per transaction which varies by payment method — check the Cashier section of your account for the current limits applicable to your chosen method. If you need to withdraw a large amount, you may need to submit multiple requests or contact support for a higher limit review.

Common reasons for a delayed withdrawal include: incomplete KYC verification (your account documents have not been fully reviewed), an active bonus with unmet wagering requirements, a security review triggered by unusual account activity, or a mismatch between your pisabet account name and your payment account name. If your withdrawal has been pending for more than 24 hours, contact pisabet support via live chat with your withdrawal reference number for a status update.

For regular deposits without any bonus applied, there is no wagering requirement — you can withdraw your deposit balance at any time. However, if you have claimed a bonus (such as a welcome bonus or reload offer), the bonus funds and any winnings generated from them are subject to wagering requirements as stated in the bonus terms. You must complete the required wagering before those funds become withdrawable. Your account balance will clearly show which portion is withdrawable and which is bonus-locked.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before it can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms for the exact wagering details before claiming any pisabet promotion.

Yes, you can forfeit an active bonus through your pisabet account settings under the "Bonuses" section. Be aware that forfeiting a bonus will remove the bonus funds and any winnings generated from those bonus funds from your account. Only your real-money balance (deposits and winnings from real-money play) will remain. If you are unsure whether to forfeit a bonus, contact pisabet support for guidance before making a decision.

Yes — pisabet regularly runs reload bonuses, cashback offers, free spin promotions, and seasonal fiesta-themed campaigns for existing players. Promotions are announced via email, SMS, and on the pisabet homepage. Make sure your notification preferences are enabled in your account settings so you never miss a limited-time offer. Reload bonuses are typically available on specific days of the week or tied to particular games like slots, bingo, or fishing games.

Bonuses are not credited automatically in all cases — some require you to opt in during the deposit process or enter a promo code. If you completed a qualifying deposit but did not receive the bonus, check whether: (1) you opted in to the promotion before depositing, (2) your deposit met the minimum qualifying amount, (3) the promotion was still active at the time of your deposit, and (4) you do not already have an active bonus running. If everything looks correct, contact pisabet support with your deposit reference and our team will review it within 24 hours.

Yes. All games on pisabet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or hand. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. pisabet is committed to offering a fair gaming environment for all players.

Absolutely. pisabet is fully optimized for mobile play. You can access all games directly through your smartphone or tablet browser — no app download required. The pisabet mobile site is designed to work smoothly on both Android and iOS devices, with touch-friendly controls and fast loading times even on standard mobile data connections. Whether you're in Manila, Cebu, or anywhere else in the Philippines, you can enjoy pisabet on the go.

Captain's Bounty is one of pisabet's featured fishing games — a popular genre among Filipino online casino players. In fishing games, you aim and shoot at various sea creatures swimming across the screen, each worth different point values. The more powerful your cannon and the rarer the creature you catch, the bigger your payout. Captain's Bounty features a pirate adventure theme with special boss characters and multiplier rewards. It's easy to pick up and great fun for both new and experienced players.

pisabet Bingo follows the classic bingo format — you purchase cards, numbers are drawn at random, and you win by completing a specified pattern (line, two lines, or full house) before other players. pisabet offers multiple bingo rooms with different ticket prices, jackpot sizes, and game speeds to suit all types of players. Some rooms also feature side games you can play between bingo rounds to keep the entertainment going. Check the Bingo lobby for current room schedules and jackpot amounts.

To self-exclude, log in to your pisabet account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Confirm your selection and your account will be suspended immediately. pisabet will also remove you from all marketing communications during the exclusion period. If you cannot access your account, contact our support team via live chat and we will process the self-exclusion for you right away — no delays, no questions asked.

The minimum age to register and play at pisabet is 21 years old, in accordance with Philippine gaming regulations. Age verification is a mandatory part of the account registration and KYC process. pisabet has zero tolerance for underage gambling — any account found to belong to a person under 21 will be immediately suspended and all winnings voided. If you are a parent or guardian, please ensure minors cannot access your pisabet account by using a strong password and logging out after every session.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to the National Center for Mental Health (NCMH) crisis hotline (available 24/7 — see the DOH website for the current number), Gamblers Anonymous Philippines (meetings held in Manila, Cebu, Davao, and other cities), and PAGCOR's Responsible Gaming program through official government channels. pisabet's own responsible gaming support team is also available 24/7 via live chat. You are never alone — please reach out. For more resources, visit our Responsible Gaming page.

Yes. pisabet's deposit limit tool lets you set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. You can set or lower your deposit limit at any time and it takes effect immediately. Increasing a deposit limit requires a 24-hour cooling-off period to give you time to reconsider. This tool is one of the most effective ways to keep your gambling spending within a budget you are comfortable with.